Client
Marro has been operating on the market for over 25 years, specializing in furnishing offices, shopping centers, and other public spaces. The company has completed hundreds of projects across the country and stands out with its comprehensive collaboration process, enabling the realization of creative visions of clients and architects.
Challenges faced during the implementation
- Lack of a unified communication platform and absence of communication procedures
- Various separate customer databases (Excel, Outlook, etc.)
- No shared platform for project work combined with a lack of standardized processes
- Duplicated system roles – every employee also acts as a salesperson
- No standardized method across the organization for recording customer interactions
Functionalities and technologies used
Internal communication
After the implementation, internal communication is carried out using features provided by the CRM system, such as Activity Stream, Chat, and Outlook.
Standardization of eorkflows
Project groups were created for existing projects, along with dedicated working teams tailored to individual needs.
System unification
All project work has been moved to the CRM system, ensuring that every stage of the process takes place in one centralized location. The solution also enabled remote project collaboration.
Benefits
One communication platform and defined standards
Standardized client registration system
Improved project workflow
Better customer relationship management
Throughout the entire implementation process, our collaboration with Atteli was characterized by a personalized approach, professional customer service, and great flexibility in modifying and adapting the system’s functions to the needs of our company. Tasks were carried out with due diligence, empathy, and commitment. What sets Atteli apart in the market is their understanding of business and their skillful support in digital transformation.
Marro Sp. z o.o.
Marro Sp. z o.o.