Home / Case Studies / New Trendy reduces internal emails by 40% with Microsoft 365
New Trendy reduces internal emails by 40% with Microsoft 365
Case Study
About the client
New Trendy Sp. z o.o. is a fast-growing manufacturer of bathroom fittings that has been consistently strengthening its market position for years. As the company scaled, it recognized the need to modernize office tools and internal communication to better support its ambitious business goals.
Communication and office work challenges before Microsoft 365
Like many manufacturing organizations, New Trendy’s day-to-day work relied on proven but increasingly insufficient solutions -email, locally stored files, and meeting planning in spreadsheets. As the company grew, several needs became clear:
- faster and more transparent communication,
- centralized access to documents,
- better task and meeting planning across departments,
- support for mobile and field employees,
- and a higher level of data security.
The management team chose a proactive approach. Instead of fixing individual issues one by one, the company decided on a comprehensive modernization of the workplace based on Microsoft 365.
Microsoft 365 implementation goals: communication, documents, and security
The company’s leadership made a clear decision: it was time to organize employees’ digital day-to-day work. Project goals included:
- Teams as the heart of communication – moving away from email as the primary channel.
- SharePoint and OneDrive – a central document repository with versioning and access from anywhere.
- Exchange Online – email and calendar migration with shared availability views.
- Planner – a simple Kanban-based task management system.
- Remote and mobile work – full access to tools from laptops and smartphones.
- A change in work culture – from training in OneNote and Teams to the first automations in Power Automate.
- Improved security – MFA, Intune, password policies, and DLP.
Project motto:
“We work the way our customers expect us to – fast and in full internal alignment.”
How we did it – project scope and delivery
Technology partner Atteli guided the company through every stage of the migration:
Licensing and Microsoft 365 tenant
Microsoft 365 Business Standard and Premium were selected, Azure AD was configured, distribution groups were created, and the newtrendy.pl domain was synchronized.
Email migration
All mailboxes were migrated to Exchange Online, including calendars and contacts. The migration was carried out over weekends, department by department, to avoid downtime.
Microsoft Teams
A team structure was built (e.g. “Sales,” “Service/Complaints,” “Management Office”), policies were implemented, and alternative messengers were phased out.
SharePoint online
Departmental sites were created (“Offers,” “Service Instructions,” “Marketing Presentations”), along with the main “NewTrendy Intranet” containing procedures and company news.
OneDrive
Desktop and Documents folders were redirected to OneDrive to ensure automatic backup.
Integration and SSO
Single sign-on was enabled for Outlook, Teams, and SharePoint, along with integration with Dynamics CRM.
Training and adoption
Hands-on workshops, “Getting started with Office 365” guides, a #office365-help Teams channel, and an intranet FAQ.
Security and policies
MFA, Intune for device management, document retention policies, and naming standards for Teams.
Results of the Microsoft 365 implementation
- 40% fewer internal emails – communication moved to Teams.
- +1 hour per employee per week – less time spent searching for information (around 50 hours per week across the company).
- Secure remote work – full access to email, files, and calendars from anywhere.
- Streamlined onboarding – new employees immediately see conversation history, team documents, and intranet guides.
- Improved IT security – a laptop theft incident proved Intune’s effectiveness: data was remotely wiped and the employee continued working without losses.
- CRM integration – correspondence and documents are automatically logged in Dynamics.
- Employee satisfaction – 82% rated the implementation positively, highlighting easier access to information and better collaboration.
- Foundation for AI – first Power Automate workflows were implemented (e.g. leave requests via SharePoint and Teams), and the company is prepared to use Copilot and Viva.
Want to learn more?
Get in touch with us by email or phone and tell us about your needs. We will present the available Microsoft solutions, outline potential costs, and propose a clear action plan.