{"id":4270,"date":"2023-06-06T10:01:22","date_gmt":"2023-06-06T08:01:22","guid":{"rendered":"http:\/\/atteli.com\/?p=4270"},"modified":"2025-05-29T14:05:53","modified_gmt":"2025-05-29T12:05:53","slug":"zarzadzanie-pracami-serwisowymi-w-dynamics-365-customer-service","status":"publish","type":"post","link":"https:\/\/atteli.com\/pl\/zarzadzanie-pracami-serwisowymi-w-dynamics-365-customer-service\/","title":{"rendered":"Zarz\u0105dzanie pracami serwisowym w Dynamics 365 Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4270\" class=\"elementor elementor-4270\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a940259 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a940259\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d0171a4\" data-id=\"d0171a4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-367a738 breadcrumb elementor-widget elementor-widget-shortcode\" data-id=\"367a738\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span><span><a href=\"https:\/\/atteli.com\/pl\/\">Home<\/a><\/span><\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-479261b font-light elementor-widget elementor-widget-heading\" data-id=\"479261b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Zarz\u0105dzanie pracami serwisowym w Dynamics 365 Customer Service\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68547c3 author-info elementor-widget elementor-widget-shortcode\" data-id=\"68547c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><img decoding=\"async\" src=\"https:\/\/atteli.com\/wp-content\/uploads\/2026\/07\/Jacek-Szafader-3-150x150.png\" width=\"96\" height=\"96\" srcset=\"https:\/\/atteli.com\/wp-content\/uploads\/2026\/07\/Jacek-Szafader-3-230x230.png 2x\" alt=\"Jacek Szafader\" class=\"avatar avatar-96 wp-user-avatar wp-user-avatar-96 alignnone photo\" \/> <strong>Jacek Szafader<\/strong>  <strong>2023-06-06<\/strong> <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be1298a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be1298a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-088970b elementor-hidden-mobile\" data-id=\"088970b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0eecd37 sticky-menu elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0eecd37\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9059cb2\" data-id=\"9059cb2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07c52d3 elementor-widget elementor-widget-heading\" data-id=\"07c52d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Czytasz:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c0e6df elementor-widget elementor-widget-text-editor\" data-id=\"6c0e6df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"entry-title\">Zarz\u0105dzanie pracami serwisowym w Dynamics 365 Customer Service<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5de1cc6 elementor-widget elementor-widget-html\" data-id=\"5de1cc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"progress-bar-content\"><div id=\"progress-bar\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88dee77 elementor-align-start sidebar-anchor-menu elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"88dee77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#automatyzacja-uslug-zewnetrznych\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Automatyzacja us\u0142ug zewn\u0119trznych <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#nie-tylko-automatyzacja\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Nie tylko automatyzacja<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ulepszenie-niezagospodarowanych-obszarow\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ulepszenie niezagospodarowanych obszar\u00f3w<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a89212f\" data-id=\"a89212f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fd1e81 elementor-widget elementor-widget-menu-anchor\" data-id=\"4fd1e81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"automatyzacja-uslug-zewnetrznych\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9771f51 elementor-widget elementor-widget-text-editor\" data-id=\"9771f51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dynamics 365 jest kompletnym narz\u0119dziem, kt\u00f3re z \u0142atwo\u015bci\u0105 radzi sobie z ca\u0142ym obszarem dzia\u0142alno\u015bci firmy. Jego modu\u0142y natomiast bardzo silnie si\u0119 przenikaj\u0105, tworz\u0105c sp\u00f3jn\u0105 ca\u0142o\u015b\u0107. Mo\u017cna wi\u0119c doj\u015b\u0107 do b\u0142\u0119dnego przekonania, \u017ce jedynie kompleksowe wdro\u017cenie wszystkich modu\u0142\u00f3w b\u0119dzie skutkowa\u0142o sprawn\u0105 i skuteczn\u0105 automatyzacj\u0105. W rzeczywisto\u015bci mo\u017ce by\u0107 jednak odwrotnie, bo kluczowym aspektem jest gotowo\u015b\u0107 Klienta do ca\u0142ego procesu. Czy zatem mo\u017cna wdro\u017cenie przeprowadza\u0107 po kawa\u0142ku? I czy to ma w og\u00f3le jaki\u015b sens?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccc6926 elementor-widget elementor-widget-heading\" data-id=\"ccc6926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Automatyzacja us\u0142ug zewn\u0119trznych \n\n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e3f410 elementor-widget elementor-widget-text-editor\" data-id=\"1e3f410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cz\u0119stym wyzwaniem dla firm, zw\u0142aszcza franczyzowych, jest\u00a0<strong>automatyzacja proces\u00f3w, w kt\u00f3rych udzia\u0142 bior\u0105 firmy zewn\u0119trzne<\/strong>. Zazwyczaj dotyczy to profesjonalnych us\u0142ug, kt\u00f3rych \u015bwiadczenie nie jest potrzebne na co dzie\u0144, a ich realizacja wymaga zar\u00f3wno do\u015bwiadczenia jak i drogiego sprz\u0119tu. Na przyk\u0142ad w bran\u017cy retail s\u0105 to wszelkiego rodzaju naprawy \u2013 od ciekn\u0105cego kranu po uszkodzon\u0105 komor\u0119 ch\u0142odnicz\u0105. Firma zewn\u0119trzna zostaje powiadomiona mailowo, przyje\u017cd\u017ca na miejsce, wykonuje napraw\u0119 i sporz\u0105dza dokumentacj\u0119.<strong>\u00a0Co jednak, gdy punkt\u00f3w jest wi\u0119cej, a dodatkowo psuj\u0105 si\u0119 r\u00f3\u017cne rzeczy o odmiennym priorytecie naprawy?<\/strong>\u00a0Z pomoc\u0105 przychodzi w\u00f3wczas Dynamics 365 Customer Service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0268e2b elementor-widget elementor-widget-image\" data-id=\"0268e2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"840\" height=\"473\" src=\"https:\/\/atteli.com\/wp-content\/uploads\/2024\/05\/iStock-1135471958-1-1.jpg\" class=\"attachment-large size-large wp-image-4272\" alt=\"\" srcset=\"https:\/\/atteli.com\/wp-content\/uploads\/2024\/05\/iStock-1135471958-1-1.jpg 840w, https:\/\/atteli.com\/wp-content\/uploads\/2024\/05\/iStock-1135471958-1-1-300x169.jpg 300w, https:\/\/atteli.com\/wp-content\/uploads\/2024\/05\/iStock-1135471958-1-1-768x432.jpg 768w, https:\/\/atteli.com\/wp-content\/uploads\/2024\/05\/iStock-1135471958-1-1-230x130.jpg 230w, https:\/\/atteli.com\/wp-content\/uploads\/2024\/05\/iStock-1135471958-1-1-350x197.jpg 350w, https:\/\/atteli.com\/wp-content\/uploads\/2024\/05\/iStock-1135471958-1-1-480x270.jpg 480w\" sizes=\"(max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5f45d8 elementor-widget elementor-widget-text-editor\" data-id=\"d5f45d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Kontakt z firmami zewn\u0119trznymi nadal mo\u017ce odbywa\u0107\u00a0si\u0119 mailowo z t\u0105 r\u00f3\u017cnic\u0105, \u017ce po integracji z Outlookiem, ka\u017cde zg\u0142oszenie tworzy automatycznie spraw\u0119.<\/strong>\u00a0A skoro ju\u017c w systemie pojawia si\u0119\u00a0 rekord, to mo\u017cna nim swobodnie zarz\u0105dza\u0107. Pierwszym niezwykle wa\u017cnym aspektem jest kolejka. Mo\u017ce by\u0107 ona tworzona automatycznie i jedynie nadzorowana przez cz\u0142owieka lub te\u017c w ca\u0142o\u015bci zarz\u0105dzana przez dedykowan\u0105 osob\u0119.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-dcd3d48 inner-blue elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dcd3d48\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d902157\" data-id=\"d902157\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae2c177 elementor-widget elementor-widget-text-editor\" data-id=\"ae2c177\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do ka\u017cdej sprawy da si\u0119 przypisa\u0107 spersonalizowane parametry, kt\u00f3re b\u0119d\u0105 decydowa\u0107 o priorytecie, ale te\u017c dostarcza\u0107 niezb\u0119dnych informacji, kt\u00f3re pozwol\u0105 na m.in. Wi\u0105zanie Spraw. Mo\u017ce si\u0119 bowiem zdarzy\u0107, \u017ce awarii ulega to samo urz\u0105dzenie. Np. w plac\u00f3wkach ze starym systemem klimatyzacji, uszkodzeniu ulegaj\u0105 jednostki szczeg\u00f3lnie nara\u017cone na wysokie temperatury. W\u00f3wczas istnieje mo\u017cliwo\u015b\u0107 wdro\u017cenia wsp\u00f3lnego rozwi\u0105zania zamkni\u0119cia wszystkich spraw za jednym razem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb0cc90 elementor-widget elementor-widget-spacer\" data-id=\"bb0cc90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc09c30 elementor-widget elementor-widget-menu-anchor\" data-id=\"dc09c30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"nie-tylko-automatyzacja\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c0ea48 elementor-widget elementor-widget-text-editor\" data-id=\"8c0ea48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kolejn\u0105 bardzo przydatn\u0105 funkcj\u0105 mog\u0105 si\u0119 okaza\u0107 predefiniowane maile z zapytaniami o dodatkowe szczeg\u00f3\u0142y, kt\u00f3re pomog\u0105 lepiej zdiagnozowa\u0107 problem, ale r\u00f3wnie\u017c dostarczy\u0107\u00a0informacji z\u00a0Bazy\u00a0Wiedzy, o tym jak naprawi\u0107 problem samodzielnie. Gdy np. nie wysuwa si\u0119 szuflada w kasie fiskalnej, mog\u0142o doj\u015b\u0107 nie do awarii, a jedynie do zaci\u0119cia banknotu. Wtedy wystarczy kr\u00f3tka instrukcja z Bazy Wiedzy zamiast interwencji technik\u00f3w.\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75a6b5b elementor-widget elementor-widget-heading\" data-id=\"75a6b5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Nie tylko automatyzacja \n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2a680dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a680dd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-955d950\" data-id=\"955d950\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-acfb1ff elementor-widget elementor-widget-spacer\" data-id=\"acfb1ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec5bf4c elementor-widget elementor-widget-image\" data-id=\"ec5bf4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"363\" height=\"800\" src=\"https:\/\/atteli.com\/wp-content\/uploads\/2024\/05\/telefon-1-e1662546870533.jpg\" class=\"attachment-large size-large wp-image-4274\" alt=\"\" srcset=\"https:\/\/atteli.com\/wp-content\/uploads\/2024\/05\/telefon-1-e1662546870533.jpg 363w, https:\/\/atteli.com\/wp-content\/uploads\/2024\/05\/telefon-1-e1662546870533-136x300.jpg 136w, https:\/\/atteli.com\/wp-content\/uploads\/2024\/05\/telefon-1-e1662546870533-230x507.jpg 230w, https:\/\/atteli.com\/wp-content\/uploads\/2024\/05\/telefon-1-e1662546870533-350x771.jpg 350w\" sizes=\"(max-width: 363px) 100vw, 363px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6680968\" data-id=\"6680968\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-429603d elementor-widget elementor-widget-text-editor\" data-id=\"429603d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Czym\u015b co pozwoli nie tylko zautomatyzowa\u0107, ale przede wszystkim usprawni\u0107 ca\u0142y system wsp\u00f3\u0142pracy z firm\u0105 zewn\u0119trzn\u0105 jest\u00a0<strong>Zestaw Regu\u0142 Rozsy\u0142ania.<\/strong>\u00a0Odpowiada on za kierowanie konkretnych spraw do os\u00f3b, kt\u00f3re spe\u0142niaj\u0105 wymogi do rozwi\u0105zania sprawy.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e6c355 elementor-widget elementor-widget-text-editor\" data-id=\"9e6c355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Zapobiega on przypisywaniu serwisant\u00f3w z podstawowym zestawem narz\u0119dzi do napraw, kt\u00f3re wymagaj\u0105 specjalistycznych urz\u0105dze\u0144.<\/strong>\u00a0Zmor\u0105 dla obu stron umowy s\u0105 zg\u0142oszenia, kt\u00f3re dopiero na miejscu okazuj\u0105 si\u0119 wymaga\u0107 konkretnych uprawnie\u0144. W\u00f3wczas nie tylko sprz\u0119t nie zostaje naprawiony, ale r\u00f3wnie\u017c inne punkty z prostymi usterkami czekaj\u0105 d\u0142u\u017cej. Ca\u0142y proces wi\u0119c wyd\u0142u\u017ca si\u0119, a co za tym idzie rosn\u0105 koszty zwi\u0105zane z napraw\u0105, poniewa\u017c niedzia\u0142aj\u0105ca maszyna nie tylko nie generuje zysku, ale wr\u0119cz mo\u017ce przyczyni\u0107 si\u0119 do powstania strat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d22606d elementor-widget elementor-widget-text-editor\" data-id=\"d22606d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFiltrowanie mo\u017ce odbywa\u0107 si\u0119 po geolokalizacji i wielu r\u00f3\u017cnych parametrach z profilu danego serwisanta, jak chocia\u017cby auto, kt\u00f3rym si\u0119 danego dnia porusza. Co niezwykle wa\u017cne Zestaw Regu\u0142 Rozsy\u0142ania nie wymaga prac developerskich czy wysokich kompetencji IT. Wystarczy przeszkolenie przez profesjonalnego wdro\u017ceniowca.  \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-161c70c inner-blue elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"161c70c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-72234d4\" data-id=\"72234d4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b88949 elementor-widget elementor-widget-text-editor\" data-id=\"2b88949\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDynamics 365 Customer Service pozwala te\u017c na pe\u0142n\u0105 kontrol\u0119 realizacji warunk\u00f3w um\u00f3w SLA (umowa o gwarantowanym poziomie \u015bwiadczenia us\u0142ug). Liczniki odmierz\u0105 za\u0142o\u017cony czas do ka\u017cdego z kolejnych dzia\u0142a\u0144, uwzgl\u0119dniaj\u0105c realne grafiki i godziny prac. Co znaczy, \u017ce zg\u0142oszenia, kt\u00f3re wp\u0142yn\u0119\u0142y poza godzinami wynikaj\u0105cymi z umowy, b\u0119d\u0105 mia\u0142y odpowiednio wyd\u0142u\u017cony czas reakcji. To rozwi\u0105zanie po cz\u0119\u015bci automatyzuje, a w pozosta\u0142ym zakresie inicjuje dzia\u0142anie, takie jak chocia\u017cby automatyczne wysy\u0142anie potwierdze\u0144 czy przypomnie\u0144 o pozosta\u0142ym czasie na realizacj\u0119 zlecenia.  \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4da4d46 elementor-widget elementor-widget-menu-anchor\" data-id=\"4da4d46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"ulepszenie-niezagospodarowanych-obszarow\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a0afd6 elementor-widget elementor-widget-spacer\" data-id=\"5a0afd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aaa80cc elementor-widget elementor-widget-heading\" data-id=\"aaa80cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ulepszenie niezagospodarowanych obszar\u00f3w \n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94fdfb3 elementor-widget elementor-widget-text-editor\" data-id=\"94fdfb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automatycznie odbywaj\u0105 si\u0119 r\u00f3wnie\u017c aktualizacje i zamkni\u0119cia spraw. Po nadej\u015bciu odpowiedniego maila, system odczyta s\u0142owa kluczowe i wykona konkretne zmiany w statusie. Oczywi\u015bcie istnieje r\u00f3wnie\u017c mo\u017cliwo\u015b\u0107 zablokowania automatycznego zamykania i tak jak w przypadku kolejki, tu r\u00f3wnie\u017c autoryzacj\u0119 finalizacji spraw mo\u017cna powierzy\u0107 dedykowanej osobie.\u00a0\u00a0<\/p><p>Dodatkowym du\u017cym atutem\u00a0<strong>dla ka\u017cdej firmy jest mo\u017cliwo\u015b\u0107 stworzenia zasob\u00f3w Klienta.<\/strong>\u00a0 Do konkretnego punktu przypisane zostaj\u0105 zasoby sprz\u0119towe o konkretnych parametrach jak np. daty gwarancji, przeprowadzone naprawy i serwisy, numery seryjne itp. To pozwala\u00a0<strong>wytypowa\u0107 punkty, kt\u00f3re powinny zosta\u0107 odwiedzone przez technik\u00f3w<\/strong>, gdy w innych plac\u00f3wkach awarii ulega identyczny element wyposa\u017cenia.\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc7fefe elementor-widget elementor-widget-spacer\" data-id=\"bc7fefe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e05814f inner-blue elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e05814f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-55d8d2d\" data-id=\"55d8d2d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b66e96 elementor-widget elementor-widget-heading\" data-id=\"6b66e96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Usprawniamy procesy sprzeda\u017cy i marketingu<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0e21ad elementor-widget elementor-widget-text-editor\" data-id=\"d0e21ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"has-theme-palette-9-color has-text-color\"><strong>W Atteli pomagamy firmom w ich transformacji cyfrowej<\/strong>. Wsp\u00f3lnie z Klientami zmieniamy biznes\u00a0<strong>scalaj\u0105c ludzi, dane i procesy<\/strong>, aby stworzy\u0107 dodatkowe warto\u015bci dla rozwoju firmy.<\/p><p>Koncentrujemy si\u0119 na parametryzacji i personalizacji rozwi\u0105za\u0144 Microsoft Dynamics 365.<\/p><p class=\"has-theme-palette-9-color has-text-color\"><strong>Budujemy aplikacje low-code dzi\u0119ki Power Apps, przygotowujemy raporty i wizualizacje z wykorzystaniem Power BI<\/strong>\u00a0oraz scalamy procesy biznesowe i potrzeby organizacji z narz\u0119dziami z rodziny Dynamics 365.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f18caf8 social-icons\" data-id=\"f18caf8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-021c1d2 social-icons elementor-widget elementor-widget-shortcode\" data-id=\"021c1d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6283e9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6283e9e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-182c03d\" data-id=\"182c03d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-06a8e0f elementor-widget elementor-widget-heading\" data-id=\"06a8e0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Zobacz ostatnie wpisy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a430e8 blog-posts elementor-widget elementor-widget-shortcode\" data-id=\"5a430e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><a class=\"latest-post-item-link\" href=\"https:\/\/atteli.com\/pl\/migracja-miedzy-tenantami-przy-konsolidacji-firm-i-marek-warto-czy-nie\/\"><div class=\"latest-post-thumb\" style=\"background:url(https:\/\/atteli.com\/wp-content\/uploads\/2026\/07\/SaaS-czy-ekosystem_-Ukryte-koszty-rozproszonych-narzedzi-w-firmie.png); height: 234px; background-size: cover; border-radius: 5px; background-position: center;\">&nbsp;<\/div><div class=\"latest-post-item\"><div class=\"latest-post-title\"><h2>Migracja mi\u0119dzy tenantami przy konsolidacji firm i marek &#8211; warto czy nie?<\/h2><\/div><div class=\"latest-post-read-more\">Czytaj wi\u0119cej<\/div><\/div><\/a><a class=\"latest-post-item-link\" href=\"https:\/\/atteli.com\/pl\/dlaczego-wiekszosc-firm-zaczyna-transformacje-cyfrowa-od-konca\/\"><div class=\"latest-post-thumb\" style=\"background:url(https:\/\/atteli.com\/wp-content\/uploads\/2026\/07\/SaaS-czy-ekosystem_-Ukryte-koszty-rozproszonych-narzedzi-w-firmie.png); height: 234px; background-size: cover; border-radius: 5px; background-position: center;\">&nbsp;<\/div><div class=\"latest-post-item\"><div class=\"latest-post-title\"><h2>Dlaczego wi\u0119kszo\u015b\u0107 firm zaczyna transformacj\u0119 cyfrow\u0105 od ko\u0144ca<\/h2><\/div><div class=\"latest-post-read-more\">Czytaj wi\u0119cej<\/div><\/div><\/a><a class=\"latest-post-item-link\" href=\"https:\/\/atteli.com\/pl\/rozliczanie-pracy-project-managera-w-projektach-it\/\"><div class=\"latest-post-thumb\" style=\"background:url(https:\/\/atteli.com\/wp-content\/uploads\/2026\/07\/SaaS-czy-ekosystem_-Ukryte-koszty-rozproszonych-narzedzi-w-firmie.png); height: 234px; background-size: cover; border-radius: 5px; background-position: center;\">&nbsp;<\/div><div class=\"latest-post-item\"><div class=\"latest-post-title\"><h2>Rozliczanie pracy project managera w projektach IT<\/h2><\/div><div class=\"latest-post-read-more\">Czytaj wi\u0119cej<\/div><\/div><\/a><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0ae45f2 inner-blue elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ae45f2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-30ab3e6\" data-id=\"30ab3e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b142cd1 elementor-widget elementor-widget-text-editor\" data-id=\"b142cd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Dzi\u0119ki mo\u017cliwo\u015bci dostosowywania tre\u015bci bez konieczno\u015bci kodowania mo\u017cemy dowiedzie\u0107 si\u0119 jak r\u00f3\u017cne grupy odbiorc\u00f3w reaguj\u0105 na zmiany. Ka\u017cdy jest przygotowany na podwy\u017cki cen, nie ka\u017cdy jednak pojmuje je tak samo. Warto wtedy skorzysta\u0107 z mo\u017cliwo\u015bci kwalifikowania poszczeg\u00f3lnych grup Klient\u00f3w do podj\u0119cia przez system konkretnych dzia\u0142a\u0144.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dynamics 365 jest kompletnym narz\u0119dziem, kt\u00f3re z \u0142atwo\u015bci\u0105 radzi sobie z ca\u0142ym obszarem dzia\u0142alno\u015bci firmy. Jego modu\u0142y natomiast bardzo silnie si\u0119 przenikaj\u0105, tworz\u0105c sp\u00f3jn\u0105 ca\u0142o\u015b\u0107<\/p>\n","protected":false},"author":9,"featured_media":7032,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-4270","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights-powerprm-pl"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zarz\u0105dzanie pracami serwisowym w Dynamics 365 Customer Service - Atteli<\/title>\n<meta name=\"description\" content=\"Dynamics 365 jest kompletnym narz\u0119dziem, kt\u00f3re z \u0142atwo\u015bci\u0105 radzi sobie z ca\u0142ym obszarem dzia\u0142alno\u015bci firmy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/atteli.com\/pl\/zarzadzanie-pracami-serwisowymi-w-dynamics-365-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zarz\u0105dzanie pracami serwisowym w Dynamics 365 Customer Service - 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