Dynamics 365 Sales vs. Salesforce

Jacek Szafader Jacek Szafader July 7, 2023

Dynamics 365 Sales vs. Salesforce

In today’s competitive world, effective sales process management is crucial for the success of any organization. In this article, we will compare Dynamics 365 Sales and Salesforce, focusing on their key features, benefits, and suitability for various business needs.

Functions and capabilities:

Both Dynamics 365 Sales and Salesforce offer a wide range of features to support sales activities. Dynamics 365 Sales, as part of the Microsoft ecosystem, seamlessly integrates with other Microsoft products such as Outlook, Teams, and Excel. This integration enhances productivity and collaboration within a familiar environment. On the other hand, Salesforce is renowned for its extensive customization capabilities, allowing companies to tailor the platform to their specific requirements.

Ease of use and user interface:

Dynamics 365 Sales offers an intuitive user interface that harmonizes with the familiar Microsoft Office suite, ensuring a smooth learning curve for users already accustomed to Microsoft products. Salesforce provides a highly configurable interface that may require more training and knowledge to fully leverage its capabilities.

Pricing and scalability:

When it comes to pricing, Salesforce offers various pricing plans tailored to different levels of needs, making it suitable for companies of varying sizes. Dynamics 365 Sales also provides flexible pricing options and often delivers cost benefits for organizations already using other Microsoft products. Both platforms are scalable, allowing companies to expand their CRM capabilities as their needs grow.

Integration capabilities:

Integration is key for a CRM solution to seamlessly work with other systems and business processes. Dynamics 365 Sales integrates well with other Microsoft applications, including Office 365, Power BI, and SharePoint, creating cohesive ecosystems. Salesforce offers AppExchange, an extensive marketplace for third-party applications and integrations.

Analysis and reporting:

Dynamics 365 Sales harnesses the power of Power BI, Microsoft’s robust business analytics tool, to deliver in-depth analysis and reporting. Salesforce offers Salesforce Einstein Analytics, a powerful AI-powered analytics tool providing advanced insights and predictive capabilities.

Mobile availability:

In today’s mobile world, access to CRM on the go is essential. Dynamics 365 Sales offers a mobile application for both iOS and Android systems, enabling sales teams to access crucial information, collaborate, and update records while on the move, including offline functionality. Salesforce also provides a mobile app with similar functionality and availability.

Community and support:

Salesforce boasts an extensive user community known as the Salesforce Trailblazer Community, where users can connect, share knowledge, and receive support. Microsoft also offers a robust user community and provides extensive documentation and support through the Microsoft Dynamics 365 community and knowledge base.


The choice between Dynamics 365 Sales and Salesforce depends on the specific needs of the company, budget, existing technological infrastructure, and integration requirements. Dynamics 365 Sales offers seamless integration with the Microsoft ecosystem, an intuitive user interface, and cost benefits for existing Microsoft users. Salesforce, on the other hand, provides extensive customization options, a strong user community, and a wide range of third-party integrations. Ultimately, it’s important to assess the unique needs of the organization and consider factors such as scalability, ease of use, integration capabilities, and long-term support when choosing the right CRM solution. Consulting with a trusted partner, such as Atteli, experienced in implementing Dynamics 365 Sales, can provide valuable insights and assistance to ensure a successful CRM implementation tailored to your company’s needs.