Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service is a tool that easily integrates with other external systems, creating a 360-degree view of the customer.
Using visual editors, it allows customization to meet specific needs and build dedicated applications. Dynamics 365 Customer Service enables multi-channel customer support, integrating messages sent through Facebook Messenger, SMS, and WhatsApp on a single platform.

Benefits of Dynamics 365 Customer Service

Improved Customer Satisfaction:

Increased Operational Efficiency:

Enhanced Team Collaboration:

Key Features of Dynamics 365 Customer Service

Ticket Management:

  • Automatic assignment of tickets to appropriate personnel.
  • Real-time tracking of ticket status and history.

Service Personalization:

  • Creation and management of comprehensive customer profiles, including interaction history, preferences, and past tickets.
  • Tools for customer segmentation and contact personalization

Multi-channel Customer Support:

  • Handling tickets through various communication channels such as phone, email, chat, social media, and others.
  • Ensuring a consistent customer experience regardless of the chosen contact channel.
Dynamics 365 Customer Service is a versatile solution that helps deliver exceptional customer service. With advanced ticket management features, contact personalization, and multi-channel support, you can significantly improve customer satisfaction, increase operational efficiency, and optimize your business processes.
Atteli Case Study

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